Booking terms & conditions

Watercolour Portraits

  1. My turnaround time is currently approximately eight to ten weeks, unless otherwise agreed via messages/email comment. During this time amendments/additions can be requested, however this may impact on the agreed completion time (you will be made aware of any changes to completion date). For all portrait commissions a mock up will be sent to you prior to painting. At this point we can make changes to layout, 1 reworked mockup is included, should a further fully reworked mockup be required a charge of £15 will be payable.

  2. Urgent orders can sometimes be accommodated - a rush fee of £50 will apply to all orders required under 4 weeks - I will advise if my availability is such that I can’t complete any order within this time frame.

  3. As each item is completely bespoke and personalised, refunds cannot be made. So please ensure all dates/spelling/details are correct before accepting and signing your Mockup.

  4. A deposit is required to secure your booking, the final balance is due 4 weeks before your agreed completion date. Cath McSweeney Art cannot be held responsible for delays caused by late payment  of invoices, your completion date will be amended to 4 weeks from the date of final payment.

  • The deposit amount is non-refundable in the event of client cancellation.

  1. Once you have accepted your mockup design and I have started painting your portrait, changes are not possible. Please ensure any changes/alterations to design are made prior to signing off your mockup.

Caring for your Watercolour Portrait

I use a variety of the best quality professional watercolour paints and pigments, on Arches watercolour paper, which is 100% natural cotton fibres and archival quality. Watercolour paintings ideally need to be under glass/perspex and kept out of direct sunlight. Please also avoid extremes of temperature. I supply both glass and perspex frames, simply lift dust using a microfibre cloth. Do not use abrasive cleaning product or cloths that may scratch the surface.

  1. Delivery/Collection

Items are available for collection from my studio in Cwmbran. All posted items will be send recorded and insured delivery Free of Charge to mainland UK. Please contact me for overseas delivery queries. I am happy to post to most worldwide destinations.

Damages and issues
Please inspect your order upon receipt  and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can address the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items), Please get in touch if you have questions or concerns about your specific item.

I cannot accept returns on sale items or gift cards.

Marketing and Imagery

Photographs of your product may be used for promotional marketing materials (for example social media posts/Website listing photos), if you would like to opt out of this please inform me. This is in accordance with our privacy policy. A copy of the privacy policy is available on request or at www.cathmcsweeneyart.com